Privacy Policy

We use the information we collect to:

• Provide electrical services including installations, repairs, and maintenance

• Respond to emergency electrical service requests

• Schedule appointments for residential, commercial, and industrial electrical work

• Send safety notifications and electrical maintenance reminders

• Process quotes for solar installations, rewiring, and other electrical projects

• Comply with electrical safety regulations and licensing requirements

• Analyze service requests to improve our electrical service offerings

• Send important updates about electrical codes, safety recalls, or service changes

We will never sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent. Your electrical service history and property information are kept strictly confidential.

We may share your information only in the following circumstances:

• With your explicit consent for referrals to trusted electrical contractors

• To comply with electrical safety regulations and licensing board requirements

• When required by WorkSafe New Zealand or other regulatory authorities

• To protect safety in emergency electrical situations

• With certified electrical suppliers and equipment manufacturers (under strict confidentiality agreements)

• With insurance companies for electrical work warranties and claims

• In connection with a business transfer (with continued privacy protections)

We maintain strict confidentiality regarding your property's electrical systems and security installations.

We implement appropriate technical and organizational measures to protect your personal information and electrical service records against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encrypted storage of customer electrical service histories

• Secure handling of property access codes and security system information

• Protected storage of electrical installation plans and specifications

• Confidential treatment of commercial and industrial electrical system details

However, no internet transmission is 100% secure, and we cannot guarantee absolute security. We follow industry best practices for electrical contractor data protection.

You have the right to:

• Access and update your electrical service history and contact information

• Request deletion of your data (subject to regulatory and warranty requirements)

• Opt out of marketing communications while maintaining service notifications

• Request a copy of your electrical service records and warranties

• Correct any inaccurate information about your electrical installations

• File a complaint with relevant data protection authorities

To exercise these rights, please contact us using the information provided below. Note that some electrical service records may need to be retained for regulatory compliance and warranty purposes.

Our website uses cookies and similar technologies to enhance your browsing experience when researching electrical services. We use:

• Essential cookies for website functionality and service request forms

• Analytics cookies to understand which electrical services are most requested

• Preference cookies to remember your location for local electrical service availability

• Performance cookies to ensure our emergency service request forms work properly

You can control cookie settings through your browser preferences. Some cookies are necessary for our emergency service request system to function properly.

For emergency electrical services, we may need to collect and process information quickly to ensure safety:

• Location information to dispatch the nearest qualified electrician

• Property access information to respond to electrical emergencies

• Electrical system details to prepare appropriate equipment and safety measures

• Contact information for property owners, tenants, and emergency contacts

This information is used solely for providing safe and effective emergency electrical services.

As a licensed electrical contractor in New Zealand, we must comply with various regulations that may affect how we handle your information:

• Electrical Workers Registration Board requirements for service records

• WorkSafe New Zealand documentation requirements

• Local council compliance for electrical installation certificates

• Insurance and warranty documentation for electrical work

• Building consent records for major electrical installations

We retain necessary records as required by law and industry regulations.

We may update this Privacy Policy from time to time to reflect changes in our electrical services, regulations, or privacy practices. We will notify you of significant changes by:

• Posting the updated policy on our website

• Sending email notifications to active service customers

• Updating the "Last Updated" date at the top of this policy

Your continued use of our electrical services after any changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us:

MacEll Electrical & Maintenance

Email: [email protected]

Phone: 06 345 4183

Address: 437 Heads Road, Castlecliff, Whanganui 4500

For privacy-related inquiries specifically, please mention "Privacy Inquiry" in your subject line or when calling.

Our office hours are 24/7 for emergency electrical services, with administrative inquiries handled during regular business hours.